Refund Policy
Last updated: October 21, 2026
This Refund Policy applies to purchases made at trykelden.com from ZALO ENT LLC, doing business as Kelden ("Kelden", "we", "us").
60-Day Money-Back Guarantee
If you are not satisfied with your Kelden purchase for any reason, you can request a refund within 60 days of the date your order was delivered. You do not need to give a reason, and opened products are eligible.
How to request a refund
- Email hello@trykelden.com or call (240) 686-5571 within 60 days of delivery and include your order number.
- We will reply with the return address and instructions.
- Send the product back to us. Opened or partially used pouches are accepted. Return shipping costs are paid by the customer.
What is refunded
We refund the price you paid for each returned product ($29.99 per pouch, or the amount actually charged if a discount or member price applied). The original shipping fee of $4.95 and the cost of return shipping are not refundable.
Refunds are issued to the original payment method once we receive your return. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, contact us at hello@trykelden.com with your order number and a photo of the item, and our team will help you.
Kelden Rewards Club membership charges
The 60-Day Money-Back Guarantee applies to product purchases. Kelden Rewards Club membership charges ($49.99 every 30 days) can be refunded if you request it within 14 days of the charge. See our Subscription Policy.
Cancellations
To cancel an order before it ships, please see our Cancellation Policy.
Contact
ZALO ENT LLC (Kelden)
8741 Hayshed Lane, Columbia, MD 21045, United States
hello@trykelden.com
(240) 686-5571